Refund Policy — ArogyaQ

Refund Overview

ArogyaQ is committed to fair refund practices. Here is what you need to know:

1. Consultation Fee Refund

If you cancel your token before your token is called by staff, you will receive a full refund of the consultation fee (the amount charged by the hospital).

2. Platform Convenience Fee

The platform convenience fee (typically ₹15–₹30 depending on the hospital) is non-refundable in all cases. This covers payment gateway costs and platform operations.

3. Example

Component	Amount	Refundable?
Consultation Fee	₹200	✓ Yes
Platform Fee	₹20	✗ No
Total Paid	₹220	₹200 refunded

4. Walk-in Tokens

Walk-in tokens booked at the counter (cash payments) are subject to hospital-specific refund policies. Contact the hospital directly.

5. When Refunds Are NOT Applicable

Token already called (CALLED or SERVING status)
Token marked as COMPLETED
Refund request made after 24 hours of the visit date
Walk-in (offline) tokens paid in cash

6. Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method via Razorpay.

7. How to Request a Refund

Cancel your token from the My Token page before it is called. Refunds are initiated automatically. For issues, email info@arogyaq.com with your token number.